Refund policy

Last updated: October 2, 2026

Every item we sell is made to order in Tennessee, and most are personalized with a name, logo, address or colors you choose. Please read this policy before you order.

Personalized items

Because personalized items are made just for you, we can't accept returns or exchanges for change of mind, wrong size choice, or spelling and color choices entered at checkout. Please double-check the name, spelling, colors and attachment before you place your order.

Damaged, defective or wrong items

If your order arrives damaged, defective, or doesn't match what you ordered, contact us within 14 days of delivery with your order number and a photo of the item. We'll reprint and reship it at no cost, or issue a full refund if a reprint isn't possible. You don't need to send the item back unless we ask.

Non-personalized items

Items that are not personalized (for example, the Jeep iPad Mount) can be returned within 30 days of delivery if they are unused and in their original packaging. Contact us first to start a return. Return shipping is paid by the customer unless the item arrived damaged or defective.

Order changes and cancellations

Because we start printing quickly, you can change or cancel your order within 12 hours of placing it. After that, your item may already be in production and we may not be able to change or cancel it.

Lost or late packages

If tracking shows your package was delivered but you can't find it, please check with neighbors and your local post office, then contact us within 14 days. If a package is lost in transit, we'll help file a claim with the carrier and reprint your order when the claim is confirmed.